Refund Policy update

Return Policy

At ALURIEA, customer satisfaction is our priority.

Return Eligibility

• Products can be returned within 7 days of receiving the order.
• To request a return, customers must contact us through our official Returns page or customer support channel.

Return Conditions

Products must be:

• Unused
• Unopened
• In original packaging
• Accompanied by proof of purchase

Returns may not be accepted for products that have been used, damaged, or altered after delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with supporting images/videos for assistance.

Refund Policy

Refund Processing

Once an order cancellation or approved return is completed:

• Refunds will be initiated to the original payment method used during purchase.
• Refund processing time may take 7–10 working days depending on your bank/payment provider.

Non-Refundable Situations

Refunds may not be provided in cases where:

• Product has been used or damaged by the customer.
• Return request is submitted after the allowed return period.
• Incorrect delivery information was provided by the customer.

Contact Us

For any questions regarding orders, returns, shipping, or refunds, please contact ALURIEA customer support through the contact details provided on our website.